Operator's Insights
Never lose visitors
One of the main problems website owners are facing, is the short time visitors spend browsing a website. Visitors leave the page unless they immediately find what they are looking for. Less than 2% send an email to ask for help. Online chat motivates users to communicate real-time and engages visitors. Add VoloChat on your website to increase site traffic and boost visitors’ time on site.
Live visitors watch
Login to VoloChat and monitor real time traffic of your website. Get a deeper understanding of your customers by knowing which pages they are viewing, their browsing behavior, the location, the device and operating system they are using. Their path, referrers, used keywords, current page, and much more information exposed on an easy to use dashboard.
Advanced statistics
A full set of statistics are logged on VoloChat’s control panel, analyzed and presented on your demand. Check out the number of your visitors, page views, geolocation spread and system information. Enhance your web site by knowing which browser, device and operating system your visitors prefer. Know your new and returning visitors' ratio.
Keep work-life balance
Customers are committed to professionals who are always available for them. Expand the types of communication, not your office hours. Talk to your clients from your mobile device wherever you are. Your availability for a quick chat from the ease of your home, while you are out with friends or on a trip, could make the difference to your work-life balance. Be online, don't be trapped in the office.
Act like corporation, look like corporation
Online presence is today’s business world vitrine. Your website’s look and feel is a main criterion for potential customers considering to have business with you or not. Be there for your customers providing immediate communication. Give them the idea that you are a big corporation with many operators and departments. If you are already big, show them the flexibility of your infrastructure.
Keep competition away
Competition is just around the corner. You cannot afford leaving your customers feel that you are not there for them. Give them the attention they need. Support them in trouble. A delayed resolution could be fine if you are there to inform them about it. Being out of office doesn’t mean you are not reachable. A short online discussion from your mobile could save your business.
Premium services
Online chat is a premium service to your website visitors. Requests are handled by live operators with immediate response and quality interaction. Delivering premium services to your visitors will result to increased conversions, increased average order values and new leads.